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How to use HP DMI tools to fix product information not valid error

If you have a HP laptop and you encounter an error message saying \"Product Information Not Valid\" when you boot up your device, it means that some of the product information programmed into the system board is missing or invalid. This can happen due to a faulty BIOS update, a motherboard replacement, or a corrupted EEPROM.

Fortunately, you can fix this error by using HP DMI tools, which are utilities that allow you to write or rewrite the product information on the system board. Here are the steps to use HP DMI tools:

Download the HP DMI tools from this link: https://drive.google.com/drive/folders/1MA9d3QSb_YdZRWNui3vADKNAm4krx9P3usp=sharing [^4^]

Extract the zip file and copy the folder HP DMI TOOLKIT to a USB flash drive formatted as FAT32.

Boot your laptop from the USB flash drive by pressing F9 during startup and selecting USB Hard Drive.

At the command prompt, type \"cd HP DMI TOOLKIT\" and press Enter.

Type \"HPSETCFG.exe\" and press Enter. This will launch the HP Set Config utility.

Select \"1\" to start programming and press Enter.

Enter the following information as prompted:

Serial Number: enter the serial number written at the bottom of the laptop (S/N)

Notebook Model: model of your notebook (e.g. HP ProBook 450 G2)

GUID Number: you can leave it unchanged.

UUID Number: select \"1\" and it will be generated automatically.

SKU Number: is the Product Number that you find at the bottom of the laptop (P/N)

CTO Localization Code: you can leave it unchanged.

Asset Tag: you can enter any value or leave it blank.

MotherBoard#: you can leave it unchanged.

H/W Config.#: you can leave it unchanged.

After entering all the information, press Enter to confirm and program the system board.

When the programming is done, press any key to exit and reboot your laptop.

You should now see the error message gone and your laptop should boot normally. You can also check if the product information is correct by pressing F1 during startup and entering BIOS setup. If you still see any incorrect or missing information, you can repeat the steps above and modify it accordingly.

Hope this article helps you fix your HP laptop error. For more information, please visit: www.hp.com/go/techcenter/startupHow to prevent product information not valid error in the future

Now that you have fixed your HP laptop error, you might be wondering how to prevent it from happening again in the future. Here are some tips to avoid this error:

Do not update your BIOS unless it is necessary or recommended by HP. Updating your BIOS can sometimes cause errors or compatibility issues with your system board.

If you need to update your BIOS, make sure you download the correct version for your laptop model from the official HP website. Do not use any third-party or unofficial sources.

Follow the instructions carefully when updating your BIOS. Do not interrupt the process or turn off your laptop until it is completed.

If you need to replace your motherboard, make sure you use a compatible one that matches your laptop model and specifications. Do not use any generic or incompatible motherboards.

If you replace your motherboard, make sure you use HP DMI tools to program the product information on the new system board. Do not leave any information blank or incorrect.

Keep your laptop in a safe and dry place. Avoid exposing it to extreme temperatures, humidity, dust, or liquids. These can damage your system board and cause errors.

By following these tips, you can reduce the risk of encountering product information not valid error on your HP laptop. However, if you do face this error again, you can always use HP DMI tools to fix it as explained above. ec8f644aee